Return, Refund & Cancellation Policy
We appreciate your trust and aim to provide a seamless shopping experience. For your reference, our detailed policy regarding returns, refunds, and cancellations is below.
1. Refund Policy
1.1 Return Requests:
- Customers can request a return within 7 days of receiving the product.
- To initiate a return, email us at jiaaracreations@gmail.com with your name and order ID.
- Return requests made after the 7-day window will not be entertained.
1.2 Refund Process:
- Refunds are issued as store credit, redeemable for future purchases on Jiaara Jewellery.
- After receiving the returned product, we will conduct a quality check within 5-7 working days to ensure the item meets our return standards.
- Direct refunds to bank accounts are not processed for customer-initiated returns. We encourage careful consideration before making a purchase.
2. Damaged Product Complaints
2.1 Unboxing Video Requirement:
- To validate your claim, please provide a clear unboxing video of the damaged product. Without this, the decision to replace or refund will be at the sole discretion of our customer support team.
2.2 Resolution Process:
- If the claim is valid and the product is in stock, a replacement will be provided.
- If the item is out of stock, a refund will be issued to your bank account within 5-7 working days (applicable only for damaged products).
- For assistance, reach out to us at jiaaracreations@gmail.com.
Return & Exchange Guidelines
- Returns and exchanges will only be accepted for entire orders, not individual items within an order.
- Combo packs or gift sets cannot be returned or exchanged separately.
- Products purchased during promotions, contests, clearances, or discount schemes are non-returnable and non-exchangeable.
- Please confirm your selections before completing a purchase, especially during promotional periods.
Cancellation Policy
- To ensure timely processing, cancellations are not accepted once an order has been placed.
- Kindly review your order carefully before confirming, as all sales are final.
At Jiaara Jewellery, we value your understanding and cooperation. Should you have any queries or require further assistance, feel free to contact us at jiaaracreations@gmail.com or WhatsApp at +91-6396872895. We’re here to help!