Terms and Conditions
Welcome to Jiaara Jewellery. By accessing and using our website,www.jiaarajewellery.com, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before engaging in any transactions or using our services.
1. General Information
- Ownership: The website is owned and operated by Jiaara Jewellery.
- Eligibility: By using this website, you confirm that you are at least 18 years old or have parental/guardian consent.
- Changes to Terms: Jiaara Jewellery reserves the right to update these terms at any time. Changes will be effective immediately upon being posted on the website.
2. Products and Services
- Product Descriptions: We strive to provide accurate information about our products. However, minor variations in colour or appearance may occur due to photography or screen display differences.
- Pricing: All prices are listed in INR and include GST unless otherwise stated. Jiaara Jewellery reserves the right to modify prices without prior notice.
3. Orders and Payments
- Payment Options:
- Indian Customers: UPI, Credit/Debit Cards, and Net Banking.
- International Customers: Stripe or Bank Transfer (processed in INR).
- Order Confirmation: Orders are confirmed only after payment is received.
- Cancellation: Orders cannot be cancelled once placed. Please review carefully before confirming.
4. Shipping and Delivery
- Shipping:
- Free shipping is available for orders above ₹599 within India.
- Domestic orders are shipped within 1-3 working days after payment confirmation.
- International orders are processed within 3-5 working days.
- Delivery Timelines:
- Metros: 2-5 working days after dispatch.
- Remote locations: 5-7 working days.
- Responsibility: While we ensure timely dispatch, we are not liable for courier delays but will assist in tracking and resolving issues.
5. Return, Refund, and Cancellation Policy
- Returns:
- Customers can request a return within 7 days of receiving the product by contacting jiaaracreations@gmail.com.
- Return requests made after 7 days will not be accepted.
- Refunds:
- Approved refunds are issued as store credit redeemable for future purchases.
- Direct refunds to bank accounts are not provided, except for damaged products where the item is out of stock.
- Damaged Products:
- A clear unboxing video is mandatory to validate claims for damaged items.
- If valid, a replacement or refund will be issued based on stock availability.
6. Privacy and Data Usage
- Data Collection: We collect personal information such as name, contact details, and payment information to process orders and improve services.
- Data Security: We implement safeguards to protect your data from unauthorised access or disclosure.
- Cookies: Cookies are used to enhance your browsing experience. You can manage cookie preferences through browser settings.
- For detailed information, refer to our Privacy Policy.
7. Liability and Disclaimer
- Limitation of Liability: Jiaara Jewellery is not responsible for:
- Any indirect, incidental, or consequential damages.
- Issues arising from the use of third-party services integrated with our website.
8. Intellectual Property
- All content on the website, including images, text, logos, and designs, is the property of Jiaara Jewellery and is protected by applicable copyright and trademark laws.
- Reproduction, distribution, or unauthorized use of any content is strictly prohibited.
9. Governing Law and Jurisdiction
- These terms and conditions are governed by and construed in accordance with the laws of India.
- Any disputes arising out of or related to the use of this website will be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan, India.
10. Contact Information
- For any queries or assistance, you can contact us at:jiaaracreations@gmail.com
- Alternatively, reach out to us via our social media channels or the contact form available on our website.